If missing information is required to continue to process your background check, you will receive a missing information link in your email from First Advantage to provide the needed details. Please utilize this link to provide the needed documentation or details requested. You can do this process using your mobile device or your desktop computer. This is time-sensitive, so it’s important that you complete this step as quickly as possible to minimize delays.
If it’s been more than 30 calendar days since you originally applied to Amazon, please contact the Amazon Candidate Connection Services team for next steps via http://www.amazondelivers.jobs/contactus.
If you are having issues using the Missing Information Website or the link has expired but it has been less than 30 calendar days since you originally applied with Amazon please contact our Customer Care team for further assistance. They are available via email at [email protected] or call us at 866-280-8802 between the hours of 8am-8pm EST Monday- Friday.