If missing information is required to continue to process your background check, you will receive a missing information link in your email from First Advantage to provide the needed details. Please utilize this link to provide the needed documentation or details requested. You can do this process using your mobile device or your desktop computer. This is time-sensitive, so it’s important that you complete this step as quickly as possible to minimize delays.

If it’s been more than 30 calendar days since you originally applied to Amazon, please contact the Amazon Candidate Connection Services team for next steps via http://www.amazondelivers.jobs/contactus.

If you are having issues using the Missing Information Website or the link has expired but it has been less than 30 calendar days since you originally applied with Amazon please contact our Customer Care team for further assistance. They are available via email at [email protected] or call us at 866-280-8802 between the hours of 8am-8pm EST Monday- Friday.

For questions on your completed report or to dispute any results returned on your report please contact our Consumer Advocacy team at 800-845-6004. They are available 8am-7pm EST Monday-Friday.

First Advantage is unable to accommodate any changes made to information provided to them, please update your application with Amazon directly or for further support please reach back out to the Amazon team at http://www.amazondelivers.jobs/contactus

We encourage you to re-apply to Amazon for re-consideration. For further support please reach back out to the Amazon team at http://www.amazondelivers.jobs/contactus. First Advantage is unable to update your original background check and a new background check request will need to be submitted by Amazon.

The length of time to process background checks can vary due to a variety of factors, such as the number of counties you have lived in and whether or not they have a digital filing system.

Amazon or First Advantage might be trying to get ahold of you for more information in order to process your background check. Please keep an eye out for emails and/or phone calls.

As soon as Amazon receives the background results you will be notified via email with the next steps. You can also continue to access your account for status updates regarding your results by visiting amazon.force.com. First Advantage is not permitted to share with you any specifics regarding your pending background check outside of assistance with collecting missing information that required of the search.

Please contact our Customer Care team at [email protected] or call us at 866-280-8802

Our Customer Care team is available for support from 8am-8pm EST, Monday-Friday.